{"id":2468,"date":"2021-03-30T12:02:34","date_gmt":"2021-03-30T12:02:34","guid":{"rendered":"https:\/\/wgl-demo.net\/benoit\/?page_id=2468"},"modified":"2025-10-16T14:29:03","modified_gmt":"2025-10-16T12:29:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.arroceriaformentera.com.213-165-80-135.plesk.page\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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About the restaurant<\/span><\/h3><\/span><\/span><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Table reservation conditions<\/span><\/i><\/h4>

Reservations may be cancelled and your table available for the restaurant to assign it to other clients if the delay exceeds our 20-minute tolerance limit of courtesy waiting period. If you are running late and wish to maintain your reservation, please call our restaurant phone number.\n\nWe may charge a 10\u20ac reservation deposit per person as a guarantee of attendance, which will be returned on the day of reservation and deducted from the amount to be paid for final consumption on your receipt. If you cancel your reservation less than 24 hours before the confirmed booking or you do not show up, we may not return your 10\u20ac per person deposit fee.\n\nReservations only for lunch and dinner food and drinks consumption and not for drinks exclusively.\n\nTable assignment will be based on the conditions of service and will not be the customer's choice.\n\nThe duration of your table to enjoy your reservation will be 1 hour and 45 minutes.\n\nFood menu products reservations are not accepted in advance of the date unless event closed menu for groups (conditions of group menus expressed in the budget file sent by email).<\/span><\/p><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Delivery food service<\/span><\/h3><\/span><\/span><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How far in advance do I need to place my paella order?<\/span><\/i><\/h4>
The paella dishes are fresh made and need a minimum time of cooking and delivery time of 45 minutes to 1 hour* (Estimated time may vary depending on delivery availability within the time slot. We recommend placing your order as soon as possible).<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

How and where can I get my deposit for the paella pan back?<\/span><\/i><\/h4>

Bring us to the restaurant the receipt of your order purchase associated with the number of paella pans and the corresponding amount charged for them or keep them and exchange them on the next delivery order (see our paella pan deposit conditions here in FAQs).<\/span><\/p><\/div><\/div>

Is the deposit included in the price of the paella?<\/span><\/i><\/h4>

No. The sale price of paellas does not include the 5\u20ac deposit of each paella pan (5\u20ac per unit of paella). The deposit will be at your receipt as \"FIANZA\" and not within the total price of products.\n[Example: if your order has 1 paella (30,90\u20ac), the total amount of your order will be 1 paella (30,90\u20ac) + 1 paella pan deposit (5\u20ac)= 35,90\u20ac]<\/span><\/p><\/div><\/div>

Conditions and policy of paella pan deposit refund<\/span><\/i><\/h4>
To get back the deposit, you must keep and bring us the receipt of your order purchase associated with the number of paella pans and the corresponding amount charged for them or keep them and exchange them on the next delivery order. There is 30 days limit time from the date of the purchase to request the refund of the deposit. Since the the upgrade of the deposit price (from 3\u20ac to 5\u20ac) on November 14th of 2022, the receipt of your purchase is required to verify the amount of the deposit corresponding to your order. In chase there\u2019s no receipt to verify the amount, the restaurant will refund the amount corresponding to the price before the upgrade date (3\u20ac). In order to get your deposit back, the paella pans must be delivered in the same good conditions as given. There\u2019s no refund for paella pans with missing parts, rust or damaged.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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